Contact us
ArchDesk is made by NexArch Design Lab. Write to us about anything — a question before buying, a problem after, a bill, or your data.
Last updated 8 September 2026. ArchDesk is a product of NexArch Design Lab, Lucknow, Uttar Pradesh, India.
We answer within two working days, usually the same day. There is no contact form here on purpose — a form can fail quietly, and an email you sent from your own account cannot.
1.Where we are
NexArch Design Lab, Lucknow, Uttar Pradesh, India.
ArchDesk is sold and supported remotely across India. Everything — buying, installing, activating, getting help — is done from where you are; nobody needs to visit your office and no engineer has to be scheduled.
2.Before you write, these three answer themselves
- You have paid and want your licence key. It is on your account page, with the activation code to type into the software.
- You are moving to a new office computer. Release the licence on your account page, then activate the new PC. No charge, no new purchase, and none of your data is touched.
- You have renewed and the software still says it has expired. Open ArchDesk on the office PC and press Sync in Settings, or on the locked screen. It never needs a new activation code to pick up a renewal.
3.What to include
Write from the email address on your account and, if it is about a payment, quote the receipt number — it is on your account page beside each purchase, and looks like AD-2026-01234. If it is about the software misbehaving, tell us what you were doing and what you saw instead; a screenshot saves a round trip.
4.Billing, privacy and complaints
The same address handles all of it. For refunds see our refund policy; for what we hold about you and how to have it erased, see the privacy policy. A grievance under India's Digital Personal Data Protection Act, 2023 goes to the same place and is answered within thirty days.