Refunds & Cancellation
How your subscription reaches you, how to stop it, and the circumstances in which we refund.
Last updated 8 September 2026. ArchDesk is a product of NexArch Design Lab, Lucknow, Uttar Pradesh, India.
1.How ArchDesk is delivered
ArchDesk is software you download, not a physical product. Nothing is shipped and there is nothing to wait for.
- The installer is available immediately from our download page, to anyone, before buying.
- Your subscription, licence and activation code appear on your account page as soon as the purchase is confirmed — normally within a few minutes, and within one working day at the very latest.
- You then install the software on your office computer and activate it with that code, or by signing in with this account. Setting up takes about ten minutes.
If your licence has not appeared on your account page within one working day of paying, write to archdesk@nxdl.in and we will sort it out the same day.
2.Cancelling
A subscription does not auto-renew, so there is nothing to cancel to avoid a future charge — we never hold a payment method and never charge you without you buying something.
If you decide not to continue, simply do not renew. The software keeps working until the end of the term you paid for, plus a fourteen-day grace period, and then locks. Your data stays on your own computer either way.
To remove your account and the details we hold entirely, use Close my account. That is separate from your subscription and can be done at any time.
3.Refunds
If ArchDesk is not right for your practice, tell us within 14 days of your first purchase and we will refund it in full. You do not have to justify the decision.
Beyond that first fortnight:
- A renewal you did not mean to buy — refunded in full if you tell us within 14 days of paying and have not used the extended term.
- A charge that is wrong — paid twice, the wrong plan, the wrong number of years — refunded or corrected in full whenever you notice it. There is no time limit on our own mistakes.
- Something we said it does and it does not — if we cannot fix it in a reasonable time, we refund the remainder of your term.
- Part-way through a term, having changed your mind — not refunded. The licence has been issued and the software has been running on your machine for the period.
4.How to ask
Write to archdesk@nxdl.in from the address on your account, and include the receipt number from the purchase — it is on your account page, next to the payment, in the form AD-2026-01234. That is all we need to find it.
We reply within two working days. An approved refund is sent back by the same route the payment came in, and normally reaches you within five to seven working days, depending on your bank.
5.What happens to the licence
A refunded subscription ends. The licence is withdrawn, and the software locks the next time somebody at your office presses Sync, or when the current term expires — whichever comes first.
Your firm's own data is not touched by any of this. It is in a folder on your computer, it stays there, and you can copy it out whenever you like.